EASYASK - UMA PLATAFORMA WEB DE APOIO AOS ESTUDANTES
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A pandemia de COVID-19 desencadeou uma transformação súbita no ensino superior, exigindo que as instituições se adaptassem rapidamente ao ensino à distância para garantir a continuidade da educação. Neste contexto, surgiu a necessidade de ferramentas inovadoras que proporcionassem um apoio pedagógico mais eficaz e colaborativo. Este artigo apresenta o EasyAsk, uma plataforma digital desenvolvida para complementar tanto o ensino tradicional como o remoto, integrando funcionalidades de Inteligência Artificial (IA) para personalizar a experiência de aprendizagem. O EasyAsk promove a interação contínua entre estudantes e professores, bem como entre pares, facilitando a resolução de dúvidas e a partilha de conhecimento. A plataforma foi validada através de um estudo de caso realizado na Escola Superior de Tecnologia e Gestão de Lamego (ESTGL) durante os anos letivos de 2021-2022 e 2022-2023.
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