CONTINUOUS IMPROVEMENT STRATEGIES IN THE MANAGEMENT OF SOCIAL ORGANIZATIONS: THE CASE OF A “SANTA CASA DA MISERICÓRDIA
Barra lateral del artículo
Contenido principal del artículo
Resumen
From the perspective of operating in an increasingly competitive mar-ket, where clients are becoming more demanding, Social Economy Organizations (SEOs) have had to adopt new practices and continuous improvement methods.
In this article, we analyze the concept of continuous improvement, integrate var-ious quality implementation tools and the Lean philosophy into a Santa Casa da Misericórdia, allowing us to propose changes. For the analysis, we used quality tools such as the Ishikawa diagram and the 5W2H method.
The aim of this research is to analyze a third-sector organization and assess how the mentioned tools and instruments are applied within it.
The methodology is descriptive, based on documents provided by the organizations platform and a checklist used on-site for data collection.
We found that the application of these management methods is highly beneficial for simplifying the activities carried out within these social organizations.
Descargas
Detalles del artículo
Esta obra está bajo una licencia internacional Creative Commons Atribución 4.0.
Todos los artículos publicados en la e3 – Revista de Economía, Empresas y Emprendimiento en la CPLP se distribuyen bajo la licencia Creative Commons Atribución (CC BY).
Esta licencia permite compartir (copiar y redistribuir el material en cualquier medio o formato) y adaptar (remezclar, transformar y crear a partir del material) para cualquier propósito, incluso comercial, siempre que se otorgue el crédito adecuado a los autores y a la revista, se proporcione un enlace a la licencia y se indiquen los cambios realizados.
Citas
Carvalho, M. M., & Paladini, E. P. (2005). Gestão da qualidade: Teoria e casos. Editora Atlas.
Coimbra, C. M. (2013). Gestão de processos: Pensamento enxuto e sistemas de trabalho. Atlas.
Fryer, K. J., Ogden, S. M., & Antony, J. (2013). Continuous improvement drivers, outcomes and moderators: Empirical evidence from the automotive sector. International Journal of Operations & Production Management, 33(5), 590–625. https://doi.org/10.1108/01443571311322708
Imai, M. (1997). Gemba kaizen: A commonsense approach to a continuous improvement strategy. McGraw-Hill.
Lean Enterprise Institute. (2021). Lean: Lean thinking and practice in social economy organizations. Lean Enterprise Institute.
Liker, J. K. (2013). The Toyota way: 14 management principles from the world’s greatest manufacturer. McGraw-Hill Education.
Nakagawa, M. (2014). Ferramentas da qualidade: Teoria e exercícios. Elsevier.
Oakland, J. S. (1994). Total quality management: Text with cases (2nd ed.). Butterworth-Heinemann.
Pinto, S. C. A. (2009). Gestão da qualidade total: Uma abordagem prática. Edições Sílabo.
Serviço Nacional de Aprendizagem Industrial (SENAI). (2015). Manual de ferramentas da qualidade. SENAI-DN.
Silva, M. M., & Lisboa, J. V. (2018). Lean manufacturing: A systematic review and classification. International Journal of Production Research, 56(1–2), 369–387. https://doi.org/10.1080/00207543.2017.1391426
Smalley, A. (2010). Creating level pull: A lean production-system improvement guide for production control, operations, and engineering professionals. Lean Enterprise Institute.
Wikipedia contributors. (2023). Ishikawa diagram. Wikipedia. https://en.wikipedia.org/wiki/Ishikawa_diagram
Womack, J. P., & Jones, D. T. (2003). Lean thinking: Banish waste and create wealth in your corporation (2nd ed.). Free Press.